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The newest complaint are currently declined because of the player’s not enough a reaction to the newest team’s questions, and therefore true luck eliminated subsequent study to your topic. The player out of Greece got questioned so you can demand put limitations and you can permanently romantic their membership due to betting habits. As an alternative, the brand new gambling enterprise invited your to start a new account to your exact same details and you can cards.
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Even after requesting next account to be finalized and for their deposits as came back, he had perhaps not obtained one effect regarding the casino. The newest Issues Team detailed your gambling establishment got don’t behave to advance concerns and you may operate rather than a legitimate permit, so it’s difficult to escalate the problem. The brand new criticism try marked since the “unresolved,” and the lack of resolution you are going to affect the casino’s get. The player from Greece got questioned account closing from the gambling establishment, nonetheless they were not running it as asked, which caused their distress. Once numerous requests for closure, the challenge try fixed having verification from the gambling establishment you to the girl account is actually today closed. The newest Grievances Team facilitated interaction involving the user as well as the gambling enterprise to ensure the woman request is actually recognized.